I ordered two On/Off wall paddle wall switches. One turned out to be defective. Insteon had me ship it and refunded my shipment payment. When they didn’t have a new switch in the white that I had ordered, they offered several solutions that were satisfactory.

My house is about 7,000 square feet, 3o rooms and and I've been using Insteon switches and outlets throughout the house for years now. Initially, the hard wiring of the house was confusing, and made no sense. I replaced 3-way, 4-way, 5-way and even 6-way switches with Insteon switches.The Insteon hub is compatible with Alexa, so I can voice control with Alexa and/or with Insteon on my phone.
I also have installed Fire tablets as power over internet wall units to connecto to alexa, which allows me to control the home lighting from wall units. I have four Ring door cameras and one Google camera as well. When there's snow, the snow mitigation system can be turned on to melt the snow with Alexa control of an Insteon outlet. Insteon outlets contro our outdoor lighting (seven zones) and landscape lighting (2 zones front and back). Verbalizing commands like "Echo fireplace lights 30%" or "Echo theater 5%" or "Echo pool lights 20%" on my cell phone or on any room will execute the command since each room either has a wall fire tablet or Amazon Echo device to control the Insteon switches or outlets.
I have nested the rooms to each floor. So "Echo main floor off" will turn off all the lights of each of the 10 rooms of the first floor.
The most impressive part of the Insteon switches are they can be manually programmed without a hub and without the need for wifi. Once programmed, power outages, do not wipe out the programming. That's crucial.
While remodelling this house I ran into cumbersome wiring. For example, from the second floor bedroom I could not turn off certain outdoor zones off, any lights on the first floor, basement and garage off. I would need to manually go down and make sure everything was turned off. Now I can say "Echo main floor/basement/outdoor lights off" from my bedroom (or anywhere). I no longer have to go down to the basement to close every room light off. I have programmed the multiroom capability to a few Insteon Keypad so that I can turn off entire zones of the house with a keypad. I can turn off the basement or main floor or second floor lights with a keypad on the second floor hallway.Once programmed, the keypad retains its connections even if wifi is off or after power outage is restored. No reprogramming needed. The second floor keypad has a "room" called hallway. At night I may say "Echo hallway 5%" or I may press the hallway button on the insteon keypad dimmer and dim seven zones of hallway lighting throughout the house for nightime navigation. This "hallway programming" was done manually-i.e. without using the cell phone or hub. You simply manually link the particular keyboard dimmer button with however many switches you want. If you're using dimmer switches throughout, pressing the particular key (I use the 8 key keypads) will dim however many lights you have manually linked to the keypad key. You can also program this directly, but manual programming works well too.

12 years ago when I started my smart home experiment, I was really daunting deciding on what to use. I was between Insteon and Z-Wave for my light switches, lamp modules, and fan controls. I decided on Insteon and regret nothing. They are very reliable, easy to setup, and just plain work. Thank you for an amazing product!

So ecstatic that I got hold of Steve in support (wasn’t difficult - my own reluctance prevented my emailing). He’s brilliant and his support was superb (he knows the Insteon technology cold) - he not only fixed my issue with my I/O Linc but also resolved so many questions I had about product, company, ongoing support, etc. I tried a couple other automation systems and found them inconsistent and lacking function compared to Insteon - I was so disappointed thinking I may have to leave the Insteon fold. Now I’m so happy I can stay with Insteon. My I/O Linc works perfectly and I’m so impressed with the new Insteon I will stay with them for the long term.

Insteon not only has a great product, but they can and should boast that they have world class support. I messed up a scene on my app which was creating issues on my keypads. I emailed support and within a few hours I had a response from Steve Lee, walking me through what I needed to do. I didn't feel confident doing what was told to me in the email, so I followed up with questions, to which Steve provided explanation and offered to walk me through things on the phone later in the evening. He called me and we trouble shot the issue for 2 hours until everything was resolved. He was extremely patient and knowledge, something that is rare to find these days in the support world. I am so thankful to Steve and Insteon for offering world class support and for reviving this amazing product!

Bought these to replenish my stockpile. Insteon is the best home automation system out there. Glad you’re still around!

I have been using Insteon products for many years across 2 homes. In my opinion there is no other line of lighting control that is as reliable and versatile as Insteon.
I bought this switch recently to control (automated into all the other exterior lighting) some new path lighting I installed. It switches the line voltage input into the transformer. I opted for a switch in a junction box instead of a hidden device like a micro module simply because this gives me the ability to quickly turn it on and off if ever I need to without grabbing my phone or computer. but a hidden module would have worked too.

Insteon products have changed my life. My entire home is automated and tied to my Alexa system, which I control by voice. I even use the Alexa system in my car to control things when I'm not home. I could not be happier!

this switch is in our dining room. so it gets a lot of use by family and others. it is a human and intuitive design. no one has trouble with it. insteon should be credited for breaking the mold in switch design.

I discovered Insteon accidentally many years ago. I had a gate that was 150+ feet away and tried numerous brands with no luck. Insteon was the only system that worked and it did it flawlessly. Been installing it for customers ever since and sometimes with no hub!

I’ve been with Insteon for 10 years and all I can say is that they are far more reliable than my other devices from different manufacturers. This was why I chose Insteon from the start.

Easy to set up and use—couldn't be simpler.

I use this with our water heater to save energy and reduce wear and tear. With only two of us in the house, I didn't need our 70-gallon gas water heater to run each time someone used the hot water. In addition, we have Time of Use metering, and the water heater doesn't need to run during peak electricity rates (a four-hour window during weekdays).

To address this, I use two schedules. One (for the module) to have the water heater power on for an hour during the off-peak rate (early morning), and another (for a scene with only the module) to turn on the power for an hour during mid-peak rates (right before peak rates hit).

This has been working great, and we can't tell that the water heater is powered off for all but two hours a day. If we have guests and need more hot water, It's easy to turn the power on via the app or Alexa. As a bonus, turning off the water heater when we go out of town is as easy as modifying the schedule in the app.

I have several mini remotes throughout my 110+ year old home. For some reason, they didn’t put light switches near doorways consistently back in the day.

This mini remote can mount anywhere a light switch is needed, and it can control a single Insteon switch, multiple switches, or other Insteon devices. The use cases are literally endless.

Insteon dimmer switches look great in homes. They're smart, so they can be controlled via an app from anywhere in the world. They can also be controlled locally, without the need for Internet, by using remote controls. They can also be interconnected locally so that they can work together and control each other. They are far and away more capable than any other smart home devices I've ever used (and I've used a ton of them). I've used these switches for over 15 years and will continue to do so. Every switch in my entire home is by Insteon. In my bathrooms, I've set them up so that whichever switch is used, all of the lights are controlled. It's just easier that way and with Insteon, I have that flexibility.

3 years in a exterior electrical box exposed to the heat and cold and still controlling lights to the horse barn 💪🏼