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Phone Support Session for Hub 2

Phone Support Session for Hub 2

2245-PH1SVCS

Regular price $49.95
Regular price Sale price $49.95

Shipping & Returns

Shipping

Shipping costs are calculated based on location and are available when checking out.

Orders placed with FedEx Intl Priority, FedEx 2 Day, or FedEx Overnight by 12pm PT (Monday-Friday, non-holiday) are expected to ship same day.  Orders placed after 12pm PT are expected to ship the following business day. All other orders are expected to ship within 2 business days

Customers shipping to Canada will be responsible for all duties and import fees which will be due upon receipt.

Returns & Exchanges

New Products

New items have a 30-day return window and are warrantied for 2 years from the purchase date.

Refurbished Products

Refurbished items are guaranteed to be in good working condition but may have physical imperfections and/or may not include original packaging and documentation. If the product fails to work, you may exchange it for like product within 30 days of receipt.

Clearance Products

Clearance items are sold as-is and do not carry a warranty.

View full details

Get personalized support with our Phone Support Session for Hub 2. Our experienced technicians will provide a one-on-one phone call to answer your questions or resolve an issue you are experiencing with your Insteon devices, Director app setup, scenes, schedules and more.

What's included:

  • One phone call with a senior technician (up to 1 hour).
  • Assessment of your Hub 2 configuration along with recommendations to improve your system.

This service is exclusively for users running a North America Insteon Hub 2 with Hub Account Subscription

Please read the detailed instructions below before adding this item to your cart. 

How does this work?

  1. Type the issue or questions you have in the form field just above the add-to-cart button so that we know what to focus on for the call.
  2. Add this item to your cart and complete your checkout.
  3. In the order confirmation email, there will be a link to grant the technician access to your Hub 2 - click the link, fill out the form, and submit. NOTE: this is required to initiate the process of arranging a phone call.
  4. Within 2 business days, a technician will reach out to schedule a time that works for you.

Also available: Health Check Service for Hub 2 - includes all the above plus house reports and more. 

We also offer free technical support via email at support@insteon.com. View all support options.

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