Insteon Connected Home Access

Purchase 1 or 2 years of Insteon Hub service and get the following benefits to go along with your Insteon Hub:

• Voice Control & Routines: Seamlessly integrate with Amazon Alexa and Google Home to use voice commands and create custom routines. 
• Personalized Lighting Scenes: Set and instantly recall your favorite lighting moods with customized scenes. 
  
• Smart Scheduling: Automate devices and scenes with schedules based on time of day, day of the week, or even local sunrise and sunset — with adjustable offsets. 
  
• Real-Time Alerts: Receive instant notifications from sensors for motion detection, water leaks, or doors opening. 
  
• Cloud Backup for Peace of Mind: Your system settings are securely backed up to our servers, so you never lose your setup. 

Exclusive Offer for New Insteon Hub 2 Customers

Now when you purchase a new Hub 2 from Insteon or one of our authorized dealers, you will receive one year of Insteon Connected Home Access at no charge. You will receive the offer email with unique code once you've onboarded your Insteon Hub 2 using the Director mobile app. Just follow the link in the email and enter the code at checkout for a free year of access.

This offer starts March 18, 2025 and applies to customers without a prior Insteon Connected Home Access account and a new, never-been-used Hub 2 purchased through Insteon directly or one of its authorized dealers.

Please note:

• If you already have an Insteon Hub Account, enter the email used to log into your Insteon mobile app prior to adding this item to your cart. If you are unsure which email is associated, follow these steps to find your Insteon Hub account email. If you are unable to log into the app, contact us at support@insteon.com and include a photo of the bottom of your Hub. We will then provide you with the email associated with that Hub.
  
  
• When checking out, you will need to create a new Insteon store account if you haven't done so already - this is independent of your Insteon Hub account.
  
  
• Allow up to 30 minutes for the subscription to take effect after successfully completing your order. However, if you do not provide the correct Insteon Hub account email, your subscription will not properly be applied and may take 1-2 business days to resolve.
  
  
• If you have multiple hub accounts, you will need a subscription for each one. To do this, enter the email address for the first account and add to cart. Return to the subscription page and enter the email address for the second account and add to cart. Repeat for any subsequent accounts.
  
  
• If you have multiple houses associated under a single account, you should only need to purchase the one subscription for now.
  
  
FAQs
How do I find what my Insteon Connected Home account email is?
If you already have an Insteon Connected Home account, enter the email used to log into your Insteon mobile app prior to adding this item to your cart. If you are unsure which email is associated, follow these steps to find your Insteon Connected Home account email.
I cannot log into the app. Now what do I do?
If you are unable to log into the app, contact us at support@insteon.com and include a photo of the bottom of your Hub. We will then provide you with the email associated with that Hub.
Do I have to buy a Hub and Connected Home Access to control my Insteon devices?
No, you can manually link devices, create scenes, virtual 3-way circuits, custom ramp rates, and custom on-levels. However, to take advantage of the Director app to onboard/delete devices, update device settings, intuitively set scenes and schedules, get push and email notifications, and use voice control via Alexa and Google Assistant, a Hub and Connected Home Access are required. Learn more about manually programming Insteon devices without a central controller.
After I buy Connected Home Access, how long will it take for my access to be enabled?
Allow up to 30 minutes for the access to take effect after successfully completing your order. However, if you do not provide the correct Insteon Connected Home account email, your access will not properly be applied and may take 1-2 business days to resolve.
How does the coupon code work and how will I be billed?
You should have received an email with your coupon code for one year of Connected Home Access at no charge. If you have not already downloaded the Director app and created an account, please do so now before continuing so you can receive your code via email. Please enter the code at checkout to receive one-year of Hub access at no charge.
I own more than one Hub. Do I have to purchase Connected Home Access for each one?
If you have one account with multiple Hubs, for now, purchase a single Connected Home Access. If you have multiple accounts (one for each Hub), you'll need to purchase Access for each account.
The light on my Hub is red and I can't log into the mobile app. Will buying Insteon Connected Home Access make it work again?
The short answer is no. We recommend a power cycle (unplug the Hub from power, wait 30 seconds, plug it back in and wait up to five minutes). If the light on the front of the Hub turns green you should be good to go. Visit our Hub connection diagnostics page for more help.
My Hub is dead. What are my options?
We offer a migration service for Hub 2 and from Hub 1 to Hub 2.
I factory reset my Hub. What should I do?
You will need to go into the app, delete the house and then perform a factory reset on each of your Insteon devices before re-adding the Hub and then adding your devices back.