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Health Check Service for Hub 2

Health Check Service for Hub 2

2245-NDSVCS

Regular price $149.95
Regular price Sale price $149.95
Number of Homes

Shipping & Returns

Shipping

Shipping costs are calculated based on location and are available when checking out.

Orders placed with FedEx Intl Priority, FedEx 2 Day, or FedEx Overnight by 12pm PT (Monday-Friday, non-holiday) are expected to ship same day.  Orders placed after 12pm PT are expected to ship the following business day. All other orders are expected to ship within 2 business days

Customers shipping to Canada will be responsible for all duties and import fees which will be due upon receipt.

Returns & Exchanges

New Products

New items have a 30-day return window and are warrantied for 2 years from the purchase date.

Refurbished Products

Refurbished items are guaranteed to be in good working condition but may have physical imperfections and/or may not include original packaging and documentation. If the product fails to work, you may exchange it for like product within 30 days of receipt.

Clearance Products

Clearance items are sold as-is and do not carry a warranty.

View full details

We are excited to begin offering a limited number of seats for an early preview of our remote Health Check Service designed specifically to optimize and streamline your Insteon Hub's performance. A limited number will be available at launch at an introductory price of $149.95 for a single home and $199.95 for multi-home accounts. After these are sold out, click on the "Notify Me" and you'll get alerted when the next group is ready for purchase. 

At Insteon Technologies, we understand the frustration that comes with technical issues and the importance of having a reliable solution at hand. Our service utilizes your stored back-end hub device data and compares it to the actual hub data to swiftly identify and resolve any potential issues plaguing your system and maximize efficiency. This comprehensive diagnostics tool empowers you, with our help, to take control of your hub's health effortlessly. Insteon Technologies to wants to keep your hub running smoothly.

The Health Check Service offers several benefits to customers.

  • Identification of Issues:

    The report helps customers identify any potential issues within their Insteon network. By highlighting areas of concern, customers can address problems before they escalate, ensuring their smart home system operates smoothly.
  • Optimization of Performance:

    Through analyzing the each end devices performance, the report provides insights into how customers can optimize the performance of their Insteon devices. We can highlight older devices in your network that might be causing a slowdown on the network. This may include suggestions for repositioning devices, upgrading device, or adding additional hardware to enhance connectivity and efficiency.
  • Enhanced Reliability:

    By proactively diagnosing and resolving network issues, customers can improve the reliability of their Insteon network. This means fewer disruptions in service and a more seamless user experience, ultimately increasing customer satisfaction.
  • Cost Savings:

    Identifying and resolving issues promptly can prevent costly downtime and potential damage to devices within the network. By maintaining a healthy Insteon network, customers can avoid unnecessary expenses associated with repairs or replacements.
  • Peace of Mind:

    Knowing that their Insteon network is functioning optimally provides customers with peace of mind. They can trust in the reliability and stability of their smart home system, allowing them to enjoy the convenience and benefits it offers without worrying about technical issues.
  • Improved User Experience:

    A well-performing Insteon network translates to a better overall user experience. Customers can control their smart devices with confidence, experiencing faster response times and fewer connectivity issues, leading to a more enjoyable and convenient lifestyle.

Overall, the Insteon Health Check Service empowers customers to maintain and optimize their smart home network, ensuring consistent performance, reliability, and satisfaction.

What's included

  • An in-depth report on your network that is emailed to you.
  • A phone call with a senior technician who will provide guidance on next steps should the report indicate issues.
  • Free follow-up phone calls within 30 days of the initial review.

This service is exclusively for users running a North America Insteon Hub 2 with Hub Account Subscription

Please read the detailed instructions below before adding this item to your cart. 

How does the process work?

  1. Place your order.
  2. In the order confirmation email, there will be a link to grant the technician access to your Hub 2 - click the link, fill out the form, and submit. NOTE: this is required to initiate the process.
  3. You will be contacted within 3 business days with instructions to grant access to your account.
  4. A technician will review your system.
  5. The technician will reach out to you to schedule a time to review together.
  6. You will be provided a full report.

Also available: Phone Support Session for Hub 2.

We also offer free technical support via email at support@insteon.com. View all support options.

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