Migration Service From Hub 1 (2242-222) to Hub 2 (2245-222)

Due to higher than expected demand for Hub 2, this service is currently unavailable. We expect to have inventory available by the end of September. 

If you’ve determined that your Insteon Hub 1 hardware has failed, or you simply want to upgrade to take advantage of Amazon Alexa and Google Assistant integrations (among other benefits of a Hub 2), we are now offering a service to have the account and all linked devices migrated to a new Hub 2. With a successfully migrated hub you can avoid the hassle of starting over from scratch - which can be quite a lot of effort, especially for larger installations and/or complex scenes, and schedules.*

The purchase includes a brand new Insteon Hub 2 with the latest factory hardware improvements which will then be provisioned with your account information and shipped to you. Simply plug the new Hub into power and into your router, and your home will be back up and running.

Migration purchases require that you ship us your old/broken Insteon Hub 1. Costs for shipping the new migrated Hub are included in the purchase price. Also required is an active Hub Account Subscription. 

Please read the detailed instructions below before adding this item to your cart.

How does the process work?

1. Enter the Insteon ID for your Hub. This is found on the underside of the Hub and also under the Settings section of the Insteon mobile apps. It is three hexadecimal pairs (example: A1.B2.C3).

2. Add the item to your cart
   
   
3. Complete the checkout process (note: the checkout on Insteon.com is not related to your Insteon Hub account - you will want to create a new shopping account if you haven’t done so already).
   
   
4. Once the order has been completed, print out a copy of the confirmation email. On the printout, please include a phone number to reach you in the event that is necessary.
   
   
5. Pack up your Insteon Hub 1 into a padded envelope or box and include the print out of your order confirmation. Please do not include the power or network cables. Save them for when you receive your return.
   
   
6. Using your preferred shipping method, send to:
   Insteon Technologies
   Attn: Repair Services
   4790 Irvine Blvd. 
   Suite 105-665
   Irvine, CA 92620
   
   
7. Hub migrations will be performed on a first-in, first-out basis. Our goal is to have your new Hub 2 shipped to you in 14 business days. However, this may take longer depending upon demand for the service.
   
   
8. When you receive your migrated Hub 2, connect the power and network cables and wait up to five minutes for the LED on the front of the hub to turn green.
   
   
9. Now you should be able to access your Hub and devices and scenes from the mobile app, any previously defined schedules should run as expected.

 *X10 device control is not supported in Hub 2.