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Migration Service From Hub 1 (2242-222) to Hub 2 (2245-222)

Migration Service From Hub 1 (2242-222) to Hub 2 (2245-222)


Regular price $99.95
Regular price $119.95 Sale price $99.95

Due to higher than expected demand for Hub 2, this service is currently unavailable. We expect to have inventory available by the end of September. 

If you’ve determined that your Insteon Hub 1 hardware has failed, or you simply want to upgrade to take advantage of Amazon Alexa and Google Assistant integrations (among other benefits of a Hub 2), we are now offering a service to have the account and all linked devices migrated to a new Hub 2. With a successfully migrated hub you can avoid the hassle of starting over from scratch - which can be quite a lot of effort, especially for larger installations and/or complex scenes, and schedules.*

The purchase includes a brand new Insteon Hub 2 with the latest factory hardware improvements which will then be provisioned with your account information and shipped to you. Simply plug the new Hub into power and into your router, and your home will be back up and running.

Migration purchases require that you ship us your old/broken Insteon Hub 1. Costs for shipping the new migrated Hub are included in the purchase price. Also required is an active Hub Account Subscription

Please read the detailed instructions below before adding this item to your cart.

How does the process work?

  1. Enter the Insteon ID for your Hub. This is found on the underside of the Hub and also under the Settings section of the Insteon mobile apps. It is three hexadecimal pairs (example: A1.B2.C3).

  2. Add the item to your cart

  3. Complete the checkout process (note: the checkout on is not related to your Insteon Hub account - you will want to create a new shopping account if you haven’t done so already).

  4. Once the order has been completed, print out a copy of the confirmation email. On the printout, please include a phone number to reach you in the event that is necessary.

  5. Pack up your Insteon Hub 1 into a padded envelope or box and include the print out of your order confirmation. Please do not include the power or network cables. Save them for when you receive your return.

  6. Using your preferred shipping method, send to:
    Insteon Technologies
    Attn: Repair Services
    4790 Irvine Blvd. 
    Suite 105-665
    Irvine, CA 92620

  7. Hub migrations will be performed on a first-in, first-out basis. Our goal is to have your new Hub 2 shipped to you in 14 business days. However, this may take longer depending upon demand for the service.

  8. When you receive your migrated Hub 2, connect the power and network cables and wait up to five minutes for the LED on the front of the hub to turn green.

  9. Now you should be able to access your Hub and devices and scenes from the mobile app, any previously defined schedules should run as expected.

 *X10 device control is not supported in Hub 2.

    Shipping & Returns


    Shipping costs are calculated based on location and are available when checking out.

    Orders placed with FedEx Intl Priority, FedEx 2 Day, or FedEx Overnight by 10am PT (Monday-Friday, non-holiday) are expected to ship same day.  Orders placed after 10am PT are expected to ship the following business day. All other orders are expected to ship within 2 business days

    Customers shipping to Canada will be responsible for all duties and import fees which will be due upon receipt.

    Returns & Exchanges

    New Products

    New items have a 30-day return window and are warrantied for 2 years from the purchase date.

    Refurbished Products

    Refurbished items are guaranteed to be in good working condition but may have physical imperfections and/or may not include original packaging and documentation. If the product fails to work, you may exchange it for like product within 30 days of receipt.

    Clearance Products

    Clearance items are sold as-is and do not carry a warranty.

    View full details

    Customer Reviews

    Based on 4 reviews
    JEFFREY B. (Las Vegas, US)
    Migration Service

    Migration Service Hub1 to Hub2...
    Very pleased with the migration service. All devices worked perfectly.
    The guys at Insteon know their stuff. Thanks Insteon

    Thomas R. (Rancho Palos Verdes, US)
    Migration Service Hub1 to Hub2

    So far so good - everything is working like it used to. So far very happy with outcome.

    Gary S. (Cedarhurst, US)
    Well done

    Very helpful and very efficient process. Thanks

    Joe J. (Arnold, US)
    Phenomenal Service!!

    My recent hub migration (from an old Hub 1 to the current Hub 2) was absolutely outstanding! I sent my old hub on a Wednesday. The insteon team received it on a Friday and completed the migration to the new hub THE SAME DAY. They mailed the new hub on Saturday and I received it on Monday. I plugged it in and it worked flawlessly! I was up and running on a new hub with all of my old settings within FIVE DAYS of placing my order for a new hub and migration. My sincerest thanks and huge kudos to Team Insteon. Y'all are rock stars!