• Migration Service From Hub 1 (2242-222) to Hub 2 (2245-222)
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Migration Service From Hub 1 (2242-222) to Hub 2 (2245-222)

Migration Service From Hub 1 (2242-222) to Hub 2 (2245-222)

2242-222-Migr-US

$119.95
$119.95
Destination

Shipping & Returns

Shipping

Shipping costs are calculated based on location and are available when checking out.

Orders placed with FedEx Intl Priority, FedEx 2 Day, or FedEx Overnight by 12pm PT (Monday-Friday, non-holiday) are expected to ship same day.  Orders placed after 12pm PT are expected to ship the following business day. All other orders are expected to ship within 2 business days

Customers shipping to Canada and Mexico will be responsible for all duties and import fees which will be due upon receipt.

Returns & Exchanges

New Products

New items have a 30-day return window and are warrantied for 2 years from the purchase date.

Refurbished Products

Refurbished items are guaranteed to be in good working condition but may have physical imperfections and/or may not include original packaging and documentation. If the product fails to work, you may exchange it for like product within 30 days of receipt.

Clearance Products

Clearance items are sold as-is and do not carry a warranty.

View full details

If you’ve determined that your Insteon Hub 1 hardware has failed, or you simply want to upgrade to take advantage of Amazon Alexa and Google Assistant integrations (among other benefits of a Hub 2), we are now offering a service to have the account and all linked devices migrated to a new Hub 2. With a successfully migrated hub you can avoid the hassle of starting over from scratch - which can be quite a lot of effort, especially for larger installations and/or complex scenes, and schedules.*

IMPORTANT: Migration purchases require that you ship us your old/broken Insteon Hub 1.

The purchase includes a brand new Insteon Hub 2 with the latest factory hardware improvements which will then be provisioned with your account information and shipped to you. Simply plug the new Hub into power and into your router, and your home will be back up and running.

Costs for shipping the new migrated Hub are included in the purchase price. Also required is an active Hub Account Subscription. 

Please read the detailed instructions below before adding this item to your cart.

How does the process work?

  1. Enter the Insteon ID for your Hub. This is found on the underside of the Hub and also under the Settings section of the Insteon mobile apps. It is three hexadecimal pairs (example: A1.B2.C3).

  2. Add the item to your cart

  3. Complete the checkout process (note: the checkout on Insteon.com is not related to your Insteon Hub account - you will want to create a new shopping account if you haven’t done so already).

  4. Once the order has been completed, print out a copy of the confirmation email. On the printout, please include a phone number to reach you in the event that is necessary.

  5. Pack up your Insteon Hub 1 into a padded envelope or box and include the print out of your order confirmation. Please do not include the power or network cables. Save them for when you receive your return.

  6. Using your preferred shipping method, send to:
    Insteon Technologies
    Attn: Repair Services
    4790 Irvine Blvd. 
    Suite 105-665
    Irvine, CA 92620

  7. Hub migrations will be performed on a first-in, first-out basis. Our goal is to have your new Hub 2 shipped to you in 14 business days. However, this may take longer depending upon demand for the service.

  8. When you receive your migrated Hub 2, connect the power and network cables and wait up to five minutes for the LED on the front of the hub to turn green.

  9. Now you should be able to access your Hub and devices and scenes from the mobile app, any previously defined schedules should run as expected.

 *X10 device control is not supported in Hub 2.

    Customer Reviews

    Based on 9 reviews
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    J
    JOYCE R. (Belmar, US)
    Happy Hub

    So glad to have order back in my home!
    Important to be able to remotely control lighting as well as rely on the set schedule.
    The new hub included everything as originally programmed and it was all done simply and user friendly.

    G
    Guy G.H. (Lebanon, US)
    What a turnaround!

    I’ve been an Insteon customer for many years. I survived through the sudden closure and have been very, very pleased with the “resurrected” Insteon. I recently upgraded both of my hubs and it was a fast and seamless process! I’m excited for the new products and the upgrades to the Director app have been steady and welcome. I will continue to build out my automation “array” as new and improved products arrive.

    Thank you for your kind words and for being a loyal Insteon customer! We're glad to hear that your hub upgrade was a smooth and seamless process.

    T
    Thomas L. (Auburn Hills, US)
    Successful and Seamless Migration

    I was pleasantly surprised at just how easy the migration process was. In addition, Insteon's communications throughout the process were excellent. From receipt of the old Hub 1 to shipment and installation of the new Hub 2 emails were timely and effective.

    Thank you for your kind words and positive feedback! We are glad to hear that your migration experience was successful and seamless. We strive to make the process as easy as possible for our customers.

    L
    Len B. (Wichita, US)
    Recommended

    I migrated with really not doing the research I normally do. But I am completely happy with the support and speed in which the transition was accomplished. I am a gadget guy but my wife adopts what I do and leverages it to the fullest extent. I told her the hub would be down for a couple weeks and it was not pleasant. But Rob and Laura did a bang up job for me with the transition. I did have some issues with my leak detectors but that could have been me on the initial install a couple months back. I did have to reset them up but all else was completely transparent. super job!!!!

    M
    May L. (San Diego, US)
    Very easy process

    Send in old hub, get new hub, plug in and go. So glad I didn't need to add all the devices again. The turn around time was very quick as well. Great service!

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