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Migration Service for Insteon Hub 2 (2245-222)

Migration Service for Insteon Hub 2 (2245-222)

2245-222-Migr-US

Regular price $119.95
Regular price Sale price $119.95
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Shipping & Returns

Shipping

Shipping costs are calculated based on location and are available when checking out.

Orders placed with FedEx Intl Priority, FedEx 2 Day, or FedEx Overnight by 12pm PT (Monday-Friday, non-holiday) are expected to ship same day.  Orders placed after 12pm PT are expected to ship the following business day. All other orders are expected to ship within 2 business days

Customers shipping to Canada will be responsible for all duties and import fees which will be due upon receipt.

Returns & Exchanges

New Products

New items have a 30-day return window and are warrantied for 2 years from the purchase date.

Refurbished Products

Refurbished items are guaranteed to be in good working condition but may have physical imperfections and/or may not include original packaging and documentation. If the product fails to work, you may exchange it for like product within 30 days of receipt.

Clearance Products

Clearance items are sold as-is and do not carry a warranty.

View full details

If you’ve determined that your Insteon Hub 2 hardware has failed, we are now offering a service to have the account and all linked devices migrated to a new Hub 2. With a successfully migrated hub you can avoid the hassle of starting over from scratch - which can be quite a lot of effort, especially for larger installations and/or complex scenes, and schedules.

IMPORTANT: Migration purchases require that you ship us your old/broken Insteon Hub 2.

The purchase includes a brand new Insteon Hub 2 with the latest factory hardware improvements which will then be provisioned with your account information and shipped to you. Simply plug the new Hub into power and into your router, and your home will be back up and running.*

Costs for shipping the new migrated Hub are included in the purchase price. Also required is an active Hub Account Subscription

Please read the detailed instructions below before adding this item to your cart.

How does the process work?

  1. Enter the Insteon ID for your Hub. This is found on the underside of the Hub and also under the Settings section of the Insteon mobile apps. It is three hexadecimal pairs (example: A1.B2.C3).

  2. Add the item to your cart

  3. Complete the checkout process (note: the checkout on Insteon.com is not related to your Insteon Hub account - you will want to create a new shopping account if you haven’t done so already).

  4. Once the order has been completed, print out a copy of the confirmation email. On the printout, please include a phone number to reach you in the event that is necessary.

  5. Pack up your Insteon Hub into a padded envelope or box and include the print out of your order confirmation. Please do not include the power or network cables. Save them for when you receive your return.

  6. Using your preferred shipping method, send to:
    Insteon Technologies
    Attn: Repair Services
    4790 Irvine Blvd. 
    Suite 105-665
    Irvine, CA 92620

  7. Hub migrations will be performed on a first-in, first-out basis. Our goal is to have your hub returned to you in 14 business days. However, this may take longer depending upon demand for the service.

  8. When you receive your migrated Hub, connect the power and network cables and wait up to five minutes for the LED on the front of the hub to turn green.

  9. Now you should be able to access your Hub and devices and scenes from the mobile app, any previously defined schedules should run as expected and third party services that were previously working should work once again.


    Customer Reviews

    Based on 36 reviews
    86%
    (31)
    6%
    (2)
    6%
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    0%
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    S
    Stephen D. (Denver, US)
    Beating head against a wall

    I have been an Insteon user for over 20 years, and am so frustrated I could scream. The migrated hub will not sync on any network and I have about 40 useless Insteon modules. Good luck getting some help, hate being so negative.

    We're sorry to hear about your frustration with the migration service. We understand how important it is for your Insteon system to function properly. We reviewed your support ticket from a few weeks ago as it appeared your issue was resolved at that time. Our team is here to help and we would be more than happy to assist you further in resolving this issue. Please reach out to support@insteon.com and we will work together to find a solution. Thank you for your feedback and we hope to hear from you soon.

    A
    Al K. (Winnipeg, CA)
    Replacement Hub migration

    As my entire home is Insteon switches this migration replacing the hub that died saved me days of reprogramming. All the scenes were working. All I had to reset were the two wireless water sensors. Migration service is the BEST!

    J
    Jeff H. (Enid, US)
    Seamless Connection with Replacement Migrated Hub

    All devices linked immediately. Water leak detection required button tap on each and motion sensors required motion to link as stated in the directions. 100% back in business after less than 15" of testing.

    H
    Herschel

    No telephone communication.

    C
    Christopher L. (Clarkston, US)
    New Hub Migration.

    My new hub migration was seamless. Upon install all my devices and schedules were back online with no further input from me. I do want to comment on my disappointment that my original hub went bad after exactly 2 years. In fact with Insteon going down during that time my hub actually lasted less than 2 years. I certainly hope that doesn't happen again. I probably should have inquired about any warranty implications but we were leaving on vacation and I was more focused on getting a new hub before we left.