Hub 2 Central Controller

We’ve lost a little in terms of our ability to control Insteon devices, but slowly we are getting control back and adding additional control. The Director app is making slow but sure progress. Adding Matter connectivity will be another major advantage.

I originally thought I had to manually bind devices. I was informed by support that this can be done through scenes. I’m used to an ISY where scenes rely on the hub. This is not true. It would be nice if there was easier to find documentation or more referenced instructions in the provided documentation. Overall the hub has done everything I expected it to do.

I purchased the new Hub II to replace my old one I had through Smarthome. I had issues transferring my email address and password to use the new hub. I emailed tech support on Sunday and Rob answered my call for help. He deleted my account and removed my old hub info so I could set up the new hub. All went well. So glad to see the employees take over where Smarthome left off shutting down the business. Keep up the great service and keep adding the old Insteon products that Smarthome use to carry.

The hub does what it needs to do very well...it provides the bridge you need for an Insteon network of devices to talk to the LAN. This hub has been on 24/7 since 2019, talking to a house with about 70 Insteon devices. The earlier builds of the hub had one known capacitor that would go out, and can actually be replaced fairly easily. My first hub from 2017 had this happen, and Insteon sent me a new hub with all my settings intact. Not a single hardware failure since '19. While I use HomeSeer now to control my Insteon network, I do think it is extremely important that Insteon maintain the functionality and reliability of the app for all the lite users who just need Alexa to turn on a light.

So I appreciate that the company is back. I am conmcerned that they haven't fixed the app shortcomings. Fo9r instance there is no good way to link swiitches So, yes you can use scenes but the process is messy, there is no way to hide link scenes from from normal scenes. Secondly, what do you do with slave switches? In my kitchen I have 5 switches do you put them ion another room? otherwise unused slave switches just clutter everything up. There is no IFTTT or anything similar which every app has nowdays regardless of whether its Aqara, Hubitat, etc.. Insteon failed because the app doesn't do what cheaper chinese brands do. I paid for ywo years, I'll use that time to ditch my switches for an Inovelli or something similar.