Repair Service for Insteon PLM (2413)

If you’ve determined that your Insteon PLM hardware has failed, you now have an option to have it repaired to the latest factory specifications.

Shipping cost outside of the US is not included.

Please read the detailed instructions below before adding this item to your cart.

How does the process work?

1. Add the item to your cart based on your location (USA or Canada - shipping costs are included in the price)

2. Complete the checkout process
   
   
3. Once the order has been completed, print out a copy of the confirmation email. On the printout, please include a phone number to reach you in the event that is necessary.
   
   
4. Pack up your Insteon PLM into a padded envelope or box and include the print out of your order confirmation. Please do not include any interface cables. Save them for when you receive your return.
   
   
5. Using your preferred shipping method, send to:
   Insteon Technologies
   Attn: Repair Services
   4790 Irvine Blvd. 
   Suite 105-665
   Irvine, CA 92620
   
   
6. PLM repairs will be performed on a first-in, first-out basis. Our goal is to have your PLM returned to you in 14 business days. However, this may take longer depending upon demand for the service.

Please note: Depending upon the cause and extent of the hardware failure, we are not able to guarantee PLMs can be fully refurbished. This is especially true if you’ve attempted your own repairs. If this is the case, you will be notified by customer support. Your refurbishment fee will be refunded and your PLM will be environmentally recycled. If you want your PLM returned to you, you will be refunded less the shipping charges to return your device ($10 USA / $20 Canada).